Refund & Cancellation Policy

Last updated: [DD Month YYYY]

1. Order Cancellation

• Orders can be cancelled free of charge before they are shipped. Email us at support@glazegear.example with your order number as soon as possible.
• Once an order has been shipped, it cannot be cancelled — you may refuse delivery or initiate a return after receiving it, subject to the return conditions below.
• For prepaid orders cancelled before shipping, the full amount is refunded to the original payment method within [5–7] business days.

2. Returns & Exchange Eligibility

We accept returns/exchanges within [7] days of delivery if:

• The product is damaged, defective, or materially different from what was ordered
• You received the wrong product, color, or model
• The product is unused, in its original packaging, with all tags/accessories intact

To start a return, email us at support@glazegear.example with your order number and photos of the issue within the eligibility window.

3. Non-Returnable Items

• Products damaged due to misuse, normal wear and tear, or improper handling after delivery
• Products without original packaging, tags, or accessories
• Returns requested after the [7]-day window has passed

4. Refund Process & Timeline

• Once we receive and inspect your returned item, we'll notify you of approval or rejection of your refund.
• Approved refunds are processed to your original payment method via Razorpay within [5–7] business days.
• For Cash on Delivery orders, refunds are issued via bank transfer or UPI — we'll request your details after approval.
• Depending on your bank, it may take an additional 2–5 business days for the refund to reflect in your account.

5. Exchanges

If you'd prefer an exchange (e.g. wrong model ordered) instead of a refund, mention this when you contact us — subject to stock availability of the correct item.

6. Return Shipping

If the return is due to our error (wrong/damaged/defective item), we'll cover return shipping costs. If the return is for any other reason we accept, return shipping may be deducted from your refund or borne by the customer — [confirm your policy here].

7. Contact Us

For any refund or cancellation request, email support@glazegear.example or visit our Contact page with your order number handy.